Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

June 23, 2025

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Toledo (Airport Hwy). You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Toledo (Airport Hwy) as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Toledo (Airport Hwy), we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Toledo (Airport Hwy)
5310 Airport Hwy
Toledo, OH 43615
567-204-3170

More articles from Tuffy Toledo (Airport Hwy)

The New Blade in Town

December 14, 2025

If your windshield wipers are streaking and chattering when you turn them on in the rain or snow, it's time for a little "blade renewal." And when it comes to new wiper blades, there are some new designs that are worth a look. One of the latest is called the beam blade. It's different than conve... More

3 Winter Windshield Tips (Care of Windshield)

December 7, 2025

Cold weather can present some real challenges when it comes to your vehicle's windshield. Think of it. Your windshield is your window to the world when you're driving, and clear visibility is extraordinarily important for safe travels. So here are 3 tips to ensure that your windshield can do it... More

Cool Running (Water Pump)

November 30, 2025

Your vehicle is like you in a way. When it gets hot, it needs to be cooled down. And one of the key parts to keeping it cool is the water pump. Now, that's a bit of a misnomer. It IS a pump, but it's pumping coolant, not pure water. Cooling off your engine is vital since it builds up heat whe... More